Managed IT Services and Solutions
Managed IT services provide a stable, cost-effective, and adaptable solution for maintaining your IT infrastructure and applications in line with evolving business requirements. A managed IT services provider (MSP) is a third-party company that oversees your IT infrastructure and software according to a service level agreement (SLA). For businesses with intricate and evolving infrastructures, Concept Infoway offers a range of services, from daily monitoring and management to long-term optimization and evolution. We provide best Managed IT Services (MITS).
- Manage server Security and keep patches up-to-date
- 24/7 Server monitoring and alerts configuration
- Monitor server resources (CPU, Memory, Disk)
- Configure and manage application data backup to cloud and monitor daily/hourly based on backup interval
- Audit server and provide report for required security fixes on server and work on it based on client’s requirements
- Server configuration, updates, and other tasks
- Website and e-mail migration
- Cloud server configuration / migration [i.e. Amazon Web Services (AWS), Microsoft Azure, SoftLayer, and more]
- Secure VPN server configuration to route traffic through unique and secure gateway
- And more based on custom requirements from customer
Cloud Solutions
We provide cloud services to businesses
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Design and deploy private cloud with various provider
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Microsoft Azure
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AWS (Amazon Web Services)
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IBM SoftLayer
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And other providers
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Configure HA (high availability) Solutions
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AWS, Azure and multi-cloud infrastructure management
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Deployment of cloud infrastructures
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Applications and data migration to the cloud
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VM (Virtual Machine) configuration/ application deployment
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Cloud monitoring and optimization
High Availability / Disaster Recovery Solutions
We provide HA/DR services to businesses as below
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Load balancer configuration
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Failover cluster configuration
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Database replication
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DFSR (Distributed File System Replication) configuration
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GlusterFS Configuration
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RAID configuration for redundant storage
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Automated backups
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Backup on Disk
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Backup on Cloud
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Auditing Services
We provide Auditing services to businesses as below
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Server Auditing
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Network Auditing
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Website / Web Application Auditing
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Report problems and apply solutions with our team
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PCI compliance auditing
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Penetration Auditing
Storage Solutions
We provide Storage services to businesses
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Centralized storage to access from anywhere
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Active directory domain integration, Policy based directory sharing
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Recycle bin access to Administrator
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Make files accessible among PC/Mobile/Smart TV ecosystem
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Media server, iTunes server
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Secure RAID storage for data backup in case of disk crash
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Automated / Scheduled Backup, Backup to USB disk, Backup to FTP location, Backup to Cloud (OneDrive, AWS S3, Dropbox, Amazon Cloud Drive and others)
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Antivirus and automated scan for files and folders
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Built-in SVN (Versioning)
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Alerts on email / SMS
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Download station
Collaboration Services
We provide Collaboration services such as
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Centralize documents / files repository
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Work on the same file at same time on Cloud version
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Manage files / documents versions
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Securely share file with team
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Sync files with various device PC/MAC/Mobile
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Access files on mobile devices / web browsers
Monitoring Services
We provide Monitoring services such as
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Monitor various server resources
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CPU, Disk, Memory, Network
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Monitor various services
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Monitor database performance
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Alerts on email / SMS
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Access on Mobile apps
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Tools we use
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NewRelic, DataDog HQ, Uptime Robots
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Prometheus, Nagios
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Troubleshooting to maintain the infrastructure productivity.
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Managed Network Operations Center (NOC).
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Detailed reports on the availability, uptime, and response time of every infrastructure node.
Hosted Emails
We provide Email services such as
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Secure business emails
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Microsoft Exchange Antivirus / Anti-spam
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Active SYNC
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Recover deleted items
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Outlook Web Access
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Server based rules
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Monitor database performance
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Outgoing email monitoring
Communication Services
We provide Communication services such as
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Internal chat with team
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Internal call between team
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Internal screen sharing between team
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Mobile app for chat / call
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Logs of all conversations stored on server for administrator
Migration Services
We provide Migration services such as
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Web server migration
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Website / web application migration
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Email migration
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Database migration
Backup Solutions
We provide Backup services such as
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Backup to Disk
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Backup to Cloud
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Backup to FTP location
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Backup data on Advanced Storage Server
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Manage Full / incremental backup
Upgrade Solutions
We provide Upgrade services such as
- Upgrade / audit your application with latest running software / OS
Infrastructure Management
We provide Infrastructure services such as
- User administration, regular software configuration and updates.
- Virtual desktop administration.
- Vulnerability assessment
Managed DevOps
We provide DevOps services such as
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Deployment of CI/CD pipeline.
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Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
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Implementation of test automation.
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Design of an automated monitoring solution.
Managed Security
We provide Security services such as
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Security audits
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Vulnerability assessment
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Penetration testing
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Compliance program planning/assessment
If you know your requirement and have the precise information of what would like to achieve then Fixed Cost Approach is just for you.
Want to develop an API or perhaps would like to conduct a research or a business / technical analysis then our Hourly based approach is just for you.
If you think that a project will last for a considerable amount of time, and the project requires a particular skillset then you can hire our dedicated developer, who will work exclusively for your project for a pre-defined timeline.
- Save Up To 50 % Cost
- Scalable Team
- Diverse Skills
- Quick Responses
- Proven Methodologies
- Confidentiality
- Intellectual Property Protection
Frequently Asked Questions - FAQs
What is meant by Managed IT Services?
Managed IT Services refer to the outsourcing of your company’s IT management and support to a third-party provider. At Concept Infoway, we take care of your IT infrastructure, ensuring that your systems are secure, up-to-date, and running smoothly, so you can focus on your core business activities without worrying about technical issues.
What is Fully Managed IT Services?
Fully Managed IT Services involve a comprehensive approach where Concept Infoway handles all aspects of your IT needs. This includes everything from network management and cybersecurity to cloud services and data backup. With our fully managed services, you get 24/7 support, proactive monitoring, and strategic IT planning tailored to your business.
What does an IT Managed Services Company do?
An IT Managed Services Company like Concept Infoway provides ongoing management, support, and maintenance of your IT environment. We monitor your systems, prevent potential issues, respond to emergencies, and ensure that your technology aligns with your business goals. Our services help reduce downtime, improve efficiency, and lower IT costs.
What is the difference between IT Services and Managed Services?
IT Services typically refer to one-time or on-demand solutions like installing software or setting up a network. Managed Services, on the other hand, involve continuous management and support of your IT systems. Concept Infoway’s Managed IT Services provide ongoing oversight and maintenance, ensuring your technology is always optimized and aligned with your business needs.
Are Managed IT Services cost-effective?
Yes, Managed IT Services are generally cost-effective compared to hiring and maintaining an in-house IT team. With fixed monthly pricing models, you can budget your IT expenses more accurately, avoid unexpected costs, and benefit from the expertise and resources of a dedicated IT service provider.
How does Concept Infoway ensure data security?
Concept Infoway takes data security seriously. We implement robust security measures, including firewalls, intrusion detection systems, data encryption, regular security audits, and compliance with industry standards such as HIPAA and GDPR. Our team follows best practices to protect your sensitive information.
Can Concept Infoway customize Managed IT Services according to my business needs?
Yes, Concept Infoway understands that each business has unique IT requirements. We offer tailored Managed IT Services that align with your specific needs, goals, and budget. Our team works closely with you to identify your challenges and design a customized IT solution.
What level of technical support is provided with Managed IT Services?
Concept Infoway provides comprehensive technical support for all your IT needs. Our dedicated helpdesk is available 24/7 to assist you with any IT issues or concerns. We ensure prompt response times and efficient resolution of problems to minimize disruptions to your business operations.
How can I get started with Concept Infoway's Managed IT Services?
To get started, simply reach out to us through our website or contact our sales team. We will schedule a consultation to understand your requirements and provide you with a tailored solution. Our experts will guide you through the onboarding process and ensure a smooth transition to our Managed IT Services.
Does Concept Infoway offer other IT services apart from Managed IT Services?
Yes, Concept Infoway is a full-service IT solutions provider. Along with Managed IT Services, we offer web and mobile app development, software development, digital marketing, IT infrastructure setup, cloud solutions, enterprise mobility solutions, and more. Feel free to explore our website for a complete list of services.